We’re excited to announce that Copper, the only CRM that’s a Recommended for Google Workspace app, has selected Ripe to power their next phase of growth.

By leveraging Ripe, Copper can now connect real-time product usage with account-level insights to trigger dynamic CS workflows, generate predictive health scores, and engage the right users at the right time — in the product, via Slack, or through their CRM.

"Ripe has transformed how we run our scaled success workflows. Most CS tools we’ve tried were too rigid, with black-box scoring and inflexible workflows. Ripe was different. We now have a retention engine that’s accurate, dynamic, and directly connected to our CRM — not only adding efficiency and accuracy to our managed accounts, but improving engagement with an otherwise underserved cohort of customers. We have full confidence that Ripe will deliver on our retention goals this year."

— Perri Langenbahn, VP of Customer Success at Copper

Copper: Client and project management in one tool

Founded in 2011 and based in San Francisco, Copper is trusted by 30 000+ businesses to manage their entire customer journey – from adding new prospects and closing deals, to transitioning into project delivery and beyond.

Known for its intuitive UX, fast setup, and deep Google Workspace integration, Copper is purpose-built for services industries like agencies, consulting, media, finance, and construction. 

Smarter customer success with Ripe

To support its fast-growing user base, Copper needed a way to build live health scores and automate engagement at scale. With Ripe, they now benefit from:

• Predictive health scores based on rolling usage momentum

• Automated workflows triggered by product behavior and account tier

• Slack and in-app alerts to catch churn and expansion signals in real time

• CRM and Segment integration with zero engineering lift

Ripe syncs insights directly via its API into Copper CRM, enabling the CS team to prioritize intelligently, catch churn risks early, and serve dynamic content to long-tail customers — without additional headcount.

Together, we’re working toward a shared vision: to provide software to help businesses grow and transform customer relationships. A big thank you to Imran Rahaman, Perri Langenbahn, and the entire Copper team for their collaboration. We look forward to supporting your continued journey.

Curious to learn more? Book a 30-minute demo here or contact our team to learn more about how Ripe is helping customer teams unify data and engage their users at scale. We look forward to hearing from you!